I managed to catch David on Facebook this morning after I saw some other posts he was making. He said he tried contacting me via e-mail but it must not have been going through, I checked my spam folders and nothing showed up. He claims he is trying to reduce communications through his personal Facebook account to separate work and personal life.I messaged him for the first time about my order back on 28 Feb, I ordered a shell+mobo, a set of the alice frame spacers, and the flat ribbon cable clamp back on 4 Nov 2022. Im sort of in the same boat of not awaiting a completed bespoke pack, but just a shell and mobo and a couple random parts I added. I was hoping that wouldve moved the order along a bit quicker (issues aside) but that hasnt been the case. Im still just kind of hanging loose on it...but the FE pack thing irks me a bit and the fact that now its almost instantaneous to get an idealized shell from Mack's Factory (minus his lack of many parts of course) adds to that frustration as well, as I could just order one with the money I spent...or use it towards my upcoming holiday, my car, my legacy pack, etc etc etc... I still hold out hope that he will get his stuff together and try to get people right. Less than I did before though.
He told me plainly that a refund is not possible for the DIY kit as parts were already ordered. When I pushed back asking why he can't just use the parts for another pack, he said "Cost of materials are purchased to cover these things, it’s all very costly on my end."
He said he was going to package up the parts shortly and get it out to me so I can sell it on my own to recoup the costs. We confirmed e-mails and have a thread open about this now for me to communicate with him. He says things are currently busy as he's doing work related to the release of the movie but said he will need a few weeks to get things sorted.
I'm posting this here in the thread to keep things above board and have accountability to show that he has responded, what the result of that will be remains to be seen.
Statistics: Posted by GBDave904 — March 18th, 2024, 5:22 pm